FAQ: Hearing Aid Costs, SmartAid Prices & More | Clearly Hearing
Steve W

Hearing Aid FAQs

  1. Should I buy one or two SmartAids?
  2. Is hearing background noise normal?
  3. How do I stop my hearing aid from whistling?
  4. How does Clearly Hearing sell hearing aids so much cheaper than retail hearing clinics?
  5. How will I know if the clearly hearing brand of hearing aids will work for me?
  6. What makes Clearly Hearing different from other on-line hearing aid stores?
  7. Return Policy / Warranty / Reprogramming
  8. Cost of Hearing Aid Repairs

 

Should I buy one or two SmartAids?

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Is hearing background noise normal?

The biggest complaint people living with hearing loss have before they purchase hearing aids is their inability to hear in environments that have background noise.  When they purchase hearing aids their new complaint is that they hear too much background noise.  It is normal to hear background noise? Yes, people with normal hearing hear background noise too.  Unfortunately, hearing aids can make background noise more challenging to ignore for the hearing aid user than for the normal hearing person.  To minimize background noise purchase hearing aids that have directional microphones, as directional microphones are optimized to put more attention on sound coming from in front of you then on sound coming from beside or behind you.  Also, when possible choose your position in a room carefully.  If you go to a busy restaurant you will have less problems with background noise if you sit around the perimeter of the room, rather than in the middle of the room.  

How Do I Stop my Hearing Aid from Whistling?

Whistling or feedback can occur for several reasons:

Ear Wax: A build-up of Ear Wax inside of your ear canal can cause feedback, in which case the ear wax should be removed by a professional.

Wrong Ear Bud: If your hearing aid is whistling try switching to a larger ear bud that does not have holes.  One way to eliminate feedback is to form a tighter seal inside of the ear canal.

Too much volume: Reduce the volume until the feedback goes away.

None of these things worked?  Your hearing aid may be damaged and require manufacturers repairs. 

How does Clearly Hearing sell hearing aids so much cheaper than retail hearing clinics?

Our hearing clinics cost us a lot of money to operate.  We have to pay our front end staff, our audiologists and our hearing specialists.  We have to pay our lease, our utilities, and maintenance.  We also have a tremendously high marketing cost in our hearing clinics as you can probably tell from your local newspapers.

In our hearing clinics we also are charging customers for up to 5 years of hearing care.  We even build this additional hearing care cost into the price of the hearing aids that a client will have to pay in the clinic. 

When you purchase your hearing care online you only have to pay for the hearing aids.  You don't pay for anything else.  By reducing the very high hearing aid costs found in brick and mortar hearing clinics we can finally help everyone hear better.  And that is our mission.

How do I know if SmartAid hearing aids will work for me?

Our digital line of SmartAids are equipped with great technology that will help you hear better.  You may not like every thing that you hear at first, keep in mind that you've likely spent several years living with hearing loss and it will take up to 6 months to fully adjust to the sound of hearing aids.

It's important to understand that hearing aids are a tool to help you hear better, not to allow you to hear perfectly. Hearing loss effects people in different ways, some people simply need sound louder in order to hear clearly again, while other people have lost a varied degree in their ability to hear the difference between similar sounding words regardless of the level of sound the information is presented at.  If you've had your hearing tested feel free to contact us to discuss what hearing aids we feel will work best for your hearing loss.  Our hearing aids are best suited for hearing losses that range between mild to moderately-severe.  If your hearing loss is too severe for our hearing aids to work we can provide you with a recommendation of a product that will that can be purchased elsewhere.

You really don't need to know at the time of purchase if you'll be satisfied with our hearing aids. We make trying hearing aids safe, affordable and easy. Buy any of our hearing aids and relax, your satisfaction is guaranteed and risk-free with our 50 Day Money Back Guarantee.

What makes Clearly Hearing different from other on-line hearing stores?

Clearly Hearing is owned and operated by Hearing Healthcare Professionals that have over 30+ years experience owning and operating brick and mortar hearing clinics. Most on-line hearing stores are owned and operated by people who have no formal education in the audiology field and who would not be licensed or allowed to sell hearing aids from brick and mortar hearing clinics.

You wouldn't hire an Audiologist to frame your house and you shouldn't hire a carpenter to provide hearing care. At Clearly Hearing you get to save money and work with hearing healthcare professionals.

Money Back Guarantee / Return Policy

We are very confident the longer you wear the SmartAid line of hearing instruments - the more you’ll love them. That's why the SmartAid line of hearing instruments comes with our industry leading 50 Day Money back GUARANTEE. 

Follow the below link to learn more:

http://www.clearlyhearing.com/pages/risk-free-money-back-guarantee

    If you are returning hearing instruments because they stopped working correctly, please consult our troubleshooting guide first or call us and one of our hearing professionals can help troubleshoot solutions.

    Do SmartAids have a Warranty?

    Yes, absolutely! All of our Smart Aids come with a full 1 Year manufacturer’s limited warranty that covers manufacturing defects and re-programming.

    Manufacturers defects cover any parts malfunctioning due to no fault of your own. If your hearing instrument stops functioning correctly please follow the link below to learn how to return your hearing aids to us for repair service.

    http://www.clearlyhearing.com/products/repair-service

    *After receiving your instrument we will repair and/or replace it at no charge if the damage is covered under the warranty.

    *The warranty will not be valid if a SmartAid has been modified or damaged by the user, or if the serial number has been altered, or if repairs have been made without the consent and knowledge of Clearly Hearing. If the damage is not covered under the warranty, one of our hearing healthcare practitioners will call you to explain the repairs required and the costs associated with the repairs.

    Reprogramming

    Reprogramming is available and it’s absolutely free while your SmartAid's are inside our 1-year warranty policy. It’s rare to have to modify the settings of SmartAids more than one time.  We do, however, allow unlimited reprogramming services while your SmartAids are covered under warranty.

    All of our digital hearing aids:

     SmartAid Invisible         SmartAid Digital         SmartAid Digital Premium

    have computer chips that can be controlled and optimized to suit your particular amplification needs.

    Please complete our Re-programming form and mail a copy of the form and your hearing aid(s) to the address at the bottom of the form. Once we receive your hearing aid(s) we will review your form and re-program your hearing aid(s). One of our hearing professionals may contact you while re-programming your hearing aid(s) to ask you questions, or if you’ve requested that we contact you on the form.

    If your hearing aid(s) are not still under warranty reprogramming service is billed at $50 per SmartAid.

    Cost of Hearing Aid Repairs

    If hearing aids are not covered under warranty, repair charges will be billed.

    Minor Repairs: $100.00

    Include's unplugging the hearing aid from wax, debris and moisture through a thorough clean of both the inside and outside of the hearing aid, patching holes in the hearing aid shell and replacing tubing and ear buds.

    Major Repairs: $200.00

    Include's replacing damaged parts: microphone, speaker/receiver, DSP chip, Shell.

    Call our customer service line 1-855-263-4327 before mailing us your damaged hearing aid.   

    Other Frequently asked questions

    1. Can the SmartAid line of hearing aids be sized to fit my ears?
    2. Will I be able to adjust the volume settings on my SmartAids?
    3. Should I order my SmartAid Digital or Digital Premium hearing aids pre-programmed or programmed to my specific hearing loss?
    4. How do I order my hearing aids programmed to my audiogram?
    5. Why do SmartAid Digital and Digital Premium hearing aids have 3 programs?
    6. How do I change programs? How do I know which program I'm on?
    7. If I'm unhappy with the amplification settings of my SmartAids can I send them back to have them programmed differently?
    8. How long should I wear my SmartAids?
    9. Are there times when I shouldn't wear my SmartAids?
    10. Can a hearing aid damage my hearing?
    11. Can I sleep with my SmartAids on?
    12. What should I do if I get my SmartAids wet?
    13. How can I care for my hearing aids?
    14. How should I store my hearing aids?
    15. Will SmartAids cure the ringing in my ears?
    16. How long will my batteries last?
    17. What is the lifespan of SmartAids?
    18. What happens if I don't treat my hearing loss?
    19. How much are shipping fees?
    20. Do I need a prescription or medical evaluation before buying hearing aids from clearly hearing

    Can the SmartAid line of hearing aids be sized to fit my ears?

    Our hearing aids are designed to fit most adult ears. Our hearing aids can be easily modified to fit big ears, small ears, long ears and... well you get the picture. We ship our hearing aids with a variety of sizing accessories at no extra charge. Please review the appropriate how-to video to learn how to size your SmartAid to fit you just right. These videos can be found in the product pages or just follow the link on the inside cover of your SmartAid box.

     

    Will I be able to adjust the volume settings on my SmartAids?

    Yes.

    The SmartAid and SmartAid Digital Invisible come with a volume wheel that allows you to turn the volume up and down.

    The SmartAid Digital and Digital Premium come with 3 programs. These programs adjust the volume, the frequency response, the noise filters and the microphones to optimize hearing in a range of listening environments.

    Should I order SmartAid Invisible, SmartAid Digital or Digital Premium hearing aids pre-programmed or programmed to my specific hearing loss?

    We always recommend that our customers have their hearing tested prior to ordering hearing aids.  While over 90% of all hearing loss is not medically treatable, this ensures that if the hearing loss can be improved through medical channels the proper referrals are made.  When you have your hearing tested make sure you ask for a copy of your audiogram, as we will use the results recorded on the audiogram to custom program your hearing aids.  

    We understand that not everybody has access to hearing healthcare providers, or simply don't want to go through the process of having a hearing test.  We provide our hearing aids pre-programmed to ensure these customers are also able to receive the benefits of amplification.  

    The truth is that the large majority of people have a varied degree of high frequency hearing loss.  High frequency hearing loss is caused from an assortment of factors, but most notably from noise damage and from natural aging.  When we send our hearing aid pre-programmed we set them to a mild, sloping to moderate high frequency hearing loss.  

    This works very well for the majority of customers, but it does leave room for improvement.

    When we send our hearing aids custom programmed we are adjusting the settings of the hearing aid around each clients unique hearing test results.  Simply send us a copy of your audiogram by fax, email or using our interactive audiogram and we'll ship your hearing aids programmed to your audiogram.

    SmartAid Invisible has a volume dial that can be used by the user to increase and decrease the volume.  SmartAid Digital and SmartAid Digital Premium come with three programs.  We use these multiple programs like a volume control.  

    Program 1: Quietest Setting. 

    Program 2: Middle Setting.

    Program 3: Loudest Setting.

    How do I order my hearing aids programmed to my audiogram?

    The SmartAid is only available pre-programmed to a generic amplification pattern. Our SmartAid Digital and SmartAid Digital Premium hearing aids can be programmed to your audiogram. You'll need to have a hearing test performed by a local hearing healthcare provider, typically an audiologist, hearing specialist or ear doctor (ENT). Make sure that they provide you with a copy of the results in the form of an audiogram.  We will prompt you to email or fax us a copy of your audiogram when you place your order.

    Why do SmartAid Digital & SmartAid Digital Premium hearing aids have 3 programs?

    This allows one hearing aid to work well for a large range of hearing losses, as well as, the ability to optimize filters for challenging listening environments like hearing conversations in noisy places.

    The Program Button acts as a volume control. 

    Program 1 is the quietest, Program 2 increases the sound by about 10% and Program 3 increases the sound by about another 10%.

    How do I change programs? How do I know which program I'm on?

    With SmartAid Digital and Digital Premium technology you can easily change between programs with a discreet push of the smart button located right on the hearing aid.

    You'll know which program your own by how many beeps you hear:

    Program 1 = 1 Beep

    Program 2 = 2 Beeps

    Program 3 = 3 Beeps

    Tip: Every time the battery door is opened and closed our digital hearing aids reset to program 1.

    If I'm unhappy with the amplification settings of my SmartAids can I send them back to have them programmed differently?

    SmartAid Invisible, SmartAid Digital and SmartAid Digital Premium are all fully customizable and can be reprogrammed. If after wearing any of our digital hearing aids you want to return them to have the amplification settings modified simply fill out our reprogramming form and send them to us. This service is available for the lifetime of your hearing aids and completely free for the first year.

    The programming on our SmartAid cannot be changed.

    How long should I wear my SmartAids?

    Once you're adjusted to wearing hearing aids it's recommended that you wear them while you're awake, unless you're around sounds that can damage your ears. If you're new to wearing hearing aids some clients benefit from easing into wearing their hearing aids slowly, especially if they find the amplification of their own voice and background noises uncomfortable.

    Often in the hearing clinic we'll tell clients to start by wearing their hearing aids a few hours a day around the house and gradually increase their wearing time and the places they wear their hearing aids until they are wearing them full-time.

    A typical wearing schedule looks like:

    • Day 1 and 2: 2 hours
    • Day 3 and 4: 4 hours
    • Day 5 and 6: 6 hours
    • Day 7 and 8: 8 hours
    • Day 9 and 10: 10 hours
    • Day 10 +: 10 hours or more

    Are there times when I shouldn't wear my SmartAids?

    Yes.

    Try not to get your SmartAids wet. Don't wear them while swimming, hot tubbing or showering and try to protect them if you're caught in the rain.

    If you are around sounds that are loud enough to damage your ears you should not be wearing your hearing aids.  You should be wearing hearing protection. Concerts and football stadiums can easily reach sound levels that can damage your ears, as can a variety of noises found in occupational and recreational environments.


    Can a hearing aid damage my hearing?

    Yes.

    Hearing aids that are programmed incorrectly can cause noise damage to the wearer similar to what someone would experience by listening to music set to loud for extended periods of time. Clearly Hearing is owned and operated by very educated and experienced hearing healthcare providers that make sure all of our products are delivered to you with safe amplification limits. Remember in excessively noisy environments you shouldn't be wearing hearing aids, but rather earplugs.

    Can I sleep with my SmartAids on?

    It's not recommended that you sleep with your hearing aids on.

    Our SmartAid Digital and Digital Premium are so comfortable to wear that our clients often forget they're even wearing them. Some of our clients have even forgetten to take them off before bed or before jumping in the shower. If you dose off during the day wearing your SmartAids or forget to take them off before bed it's perfectly okay, just don't make a habit out of it. When you go to bed, it's a good time to give your hearing aids and your ears a break. Try to keep a routine of giving your hearing aids a good clean before bed and remember to keep the battery door fully open to allow air to circulate through them.

    What should I do if I get my SmartAids wet?

    If you get your hearing aids wet take the following steps:

    1. Remove battery and keep battery door wide open
    2. Remove tubing from SmartAid and Open-fit Styles and blow-out any moisture from tubing and earbuds
    3. Blow dry the shell of the hearing aids for 5 minutes
    4. Place hearing aids into a Dri-Aid container for 24-72 hours
    5. Re-attach tubing and insert a fresh battery

    If your hearing aids are not working properly after taking all of these steps then send them to us for servicing.

    How can I care for my hearing aids?

    Daily maintenance and care will extend the life of your hearing aid

    • Keep hearing aids away from heat and moisture.
    • Open the battery door when you are not using your hearing aid
    • Clean hearing aids daily to remove wax and debris from damaging the sensitive electronics
    • Try not get your hearing aids wet.
    • Store your hearing aids in a clean dry environment.  (We recommend using a Dri-Aid Kit.)

    How should I store my hearing aids?

    When you are not wearing your hearing aids you should remove the hearing aid battery and store them in a dry place. When your SmartAids are not in your ears during the day we strongly recommend you keep them in the hard case we have sent you.   When you store your hearing aids at home you should always remove the battery and keep the battery door wide open. Avoid bathrooms and kitchens as there's often enough moisture in the air to damage the hearing aids electronics over time. It's also a good idea to consider storing your hearing aids in a dri-aid kit.

    Will SmartAids cure the ringing in my ears?

    SmartAids like all hearing aids will not cure the ringing in your ears. That said, wearing SmartAids will make the ringing less noticeable, especially when 2 SmartAids are worn.

    How long will my batteries last?

    • The SmartAid takes a size 13+ battery and will have a typical battery life of 2-3 weeks.
    • Our digital hearing aids use a 10+ battery and will have a typical battery life of 3-6 days.

    Tip:

    • Open your battery door fully whenever you aren't using your hearing aids
    • Only remove the sticker from the battery when you are ready to use it

    What is the lifespan of SmartAids?

    SmartAids like all hearing aids have to perform in a pretty challenging environment. The ear-canal is very humid and home to corrosive body acids that slowly eat away the shell and electronics of hearing aids. Typically a pair of hearing aids is meant to last between 4-5 years if they are cleaned and stored properly.

    What happens if I don't treat my hearing loss?

    There are several types of hearing loss, all of which progress and age differently. As a rule of thumb however the old saying: 'If you don't use it – you lose it' really does apply to our ability to hear clearly. The ears gather information and send the information to our brains for interpretation. The ability to discern the subtle difference between similar words like: 'time' and 'dime' diminishes the longer a person lives with hearing loss without wearing hearing aids. Losing the ability to discern subtle pitch variations in speech can be a permanent problem that is often avoided by the early adoption of daily amplification use.  Living with hearing loss has been linked to things like depression, irritability, dementia and even heart disease.

    How much are shipping fees?

    Clearly Hearing ships hearing aids all over the world so shipping fees will vary based on where we are shipping to. All shipping fees will be clearly labeled in the check-out.

    Whats the difference between Analog and Digital hearing aids?

    Analog Hearing Aid = Microphone > Amplifier > Speaker

    Our SmartAid is an analog hearing aid.  It collects sound with it’s microphone and sends all of the sound to the amplifier where it is increased in volume and sent to the speaker to be delivered to your ear. The SmartAid has been programmed to amplify middle and high frequencies more than low frequencies but is unable to differentiate between speech and noise so everything is amplified the same amount. 

    Digital Hearing Aid = Microphone > Computer Chip > Amplifier > Speaker

    Our SmartAid Digital Line collects sound with it’s microphone and sends all of the sound to the computer chip which analyses all of the sounds and filters them through noise reduction and feedback reduction technology before sending them to the amplifier. This additional step allows digital hearing aids to reduce the amplification given to noise and prevent the hearing aids from whistling. Our SmartAid Digital Premium Slim-tube also uses adaptive directional microphone technology which means that the computer chip focuses the attention of the microphone on speech in all listening environments and reduces amplification to background noise. Our SmartAid Digital hearing aids have the technology to differentiate between speech and noise and try their best to increase amplification provided to speech and decrease amplification to noise. 

    Do I need a prescription or medical exam before buying hearing aids from Clearly Hearing?

    No. Federal law permits a fully informed adult to sign a waiver statement, written or digital, declining the need for a medical exam, which reads:
    'This is to inform you that the Food and Drug Administration has determined that it is in your best health interest to obtain a medical evaluation by a licensed physician, who specializes in diseases of the ear; then to be tested by an audiologist, or hearing aid dispenser utilizing established procedures and instrumentation in the fitting of hearing instruments.'

    Ordering a hearing instrument from this Website constitutes your acknowledgment and acceptance of this waiver to Medical Evaluation Requirements.

    Clearly Hearing recommends that you see a hearing healthcare provider if you any of the following conditions prior to purchase:

    • Visible deformity of the ear
    • Fluid or drainage from the ear within the past 90 days
    • Sudden, rapidly progressing, or fluctuating hearing loss
    • Spells of acute or chronic dizziness
    • Hearing loss only on one side that worsened in the past 90 days
    • Ear canal blockage, a lasting ear infection or a plugged up fullness feeling
    • Excessive wax buildup, or a history of excessive wax buildup
    • Pain or discomfort in the ear
    • Ringing in one or both ears within last 90 days 

     

     

     

     

     
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