Troubleshooting Hearing Aid Problems | Clearly Hearing
Steve W

Troubleshooting Hearing Aid Problems

The following guide suggests ways to check your hearing aid for common problems.

If your SmartAid still does not work properly after checking possible causes and solutions for a specific problem, you should contact us for more support.

"My Hearing Aid doesn't amplify at all"

Step 1  

Check the battery.  Review the QuickStart guide that came with your order and make sure you have positioned the battery correctly.  If the battery is inserted upside down your hearing aid will not work.

Step 2

Hold your hand around the hearing aid to see if you can hear the hearing aid whistling.  It's best to perform this test with someone who has normal hearing with you, just incase your hearing loss prevents you from hearing the whistle.

Adjust the volume to its loudest setting to produce the loudest whistle, this is usually done by putting SmartAid Digital Premium on Program 4 and SmartAid Digital on Program 3.

If you do not hear a whistle change to a new battery to make sure the battery was not faulty.  Remember to push the button on the hearing aid to Program 4 for SmartAid Digital Premium and Program 3 for SmartAid Digital.  

Step 3

If after changing the battery there is still no sound you will need to remove the ear tube and earbud.  The ear tube and or earbud can get plugged with earwax even the first time you insert your hearing aid.  

Remove the tubing and earbuds from hearing aid and slide the ear tube cleaner through the ear tube.  You can slide the ear tube cleaner through the earbud and also use the cleaning brush to remove wax or debris that is plugging the sound hole.

 

 Step 4

Re-attach the earbud and the ear tube and everything should be working.  If these steps do not correct the problem you should contact us for help.

"My Hearing Aid is too Quiet"

If your hearing aid is working, but the volume is not loud enough follow these steps.  

Step 1

Make sure you press the button on your hearing aid to go to louder programs.  SmartAid Digital Premium hearing aids are typically shipped with 4 volume settings, with the forth program being the loudest setting.  SmartAid Digital hearing aids are shipped with 3 volume settings, with the third program being the loudest setting.

Step 2

Make sure that nothing is partially plugging the ear tube or earbud.  These parts may become plugged the very first time you put your new hearing aid in your ear.  Remove the tubing and earbud from the hearing aid and slide the ear tube cleaner through the ear tube.  You can also slide the ear tube cleaner through the earbud and use the cleaning brush to remove wax or debris that is plugging the sound hole.

Step 3

Change to POWER earbuds to make the volume louder.  To remove the earbud simply hold the ear tube close to wear the earbud attaches with one hand and with the other hand grip the earbud and gently pull and twist it off. As a rule of thumb, the volume will be the loudest when the ear canal is plugged, however when your ear canal is fully plugged the sound quality may be negatively affected. Make sure you try all of the power earbuds to see which ones give you the loudest volume and best sound quality.    

    Step 4

    Check that wax isn't plugging the microphones where the sound enters into your hearing aids. The microphones are located on the coloured shell of the hearing aid.  If the opening to the microphones is plugged, you can VERY CAREFULLY pick the material out of the opening with a very thin tool.  We use a thumb-tack.  Just don't go very deep or you can damage the microphone.  Remember if your uncomfortable cleaning the microphones you can send them into us for a thorough cleaning and/or repair.  

    If you're not sure if wax is the problem it is a good idea to ask your family doctor to look in your ears to see if they have excessive ear wax.  If your doctor indicates that you have a lot of wax in your ears it's a good idea to have the wax removed.

    My hearing aid whistles

    A whistling hearing aid can be annoying and a little bit embarrassing. Below is a list of things to do to see if you can fix the problem.

    1st – SmartAid: One or all of the below may correct a whistling hearing aid on their own or together:

    1. Turn the volume down
    2. Check that tubing is the right length
    3. Change the ear bud to a more occluding style
    4. Check that wax isn't plugging the microphone, which is where the sound enters into your hearing aids. The microphone is located on the coloured shell of the hearing aid.
    5. Have ears checked for wax build-up and remove any excessive amounts.

    2nd – SmartAid Digital and SmartAid Digital Premium: One or all of the below may correct a whistling hearing aid on their own or together:

    1. Check to see if whistling occurs in all 3 programs. If it only occurs in 1 or 2 of the programs then avoid those programs and/or send the hearing aid back to us to be reprogrammed.
    2. Check that tubing is the right length
    3. Change the ear bud to a more occluding style
    5. Have ears checked for wax build-up and remove any excessive amounts.

    SmartAid Invisible: One or all of the below may correct a whistling hearing aid on their own or together:

    1. Check to see if whistling occurs in all 3 programs. If it only occurs in 1 or 2 of the programs then avoid those programs and/or send the hearing aid back to us to be reprogrammed.
    2. Check that wax isn't plugging the ear bud, or the tube below the ear bud.
    3. Check that wax isn't plugging the microphones where the sound enters into your hearing aids. The microphones are located on the coloured shell of the hearing aid.

    4. Have ears checked for wax build-up and remove any excessive amounts.

    My hearing aid only whistles on the phone

    One or both options below may correct a hearing aid from whistling while on the phone.

    1. Turn the volume down or change to a different program.
    2. Angle the receiver of the phone into different positions. Sometimes creating a little bit of space between the hearing aid and the phone will correct whistling.

    My hearing aid doesn't stay in my ear

    This is typically always just a sizing issue. One or both options below may prevent your hearing aid from falling out of your ear.

    1. Check that the tubing is the right length for our behind the ear styles.
    2. Try different ear buds on all of our hearing aid styles to find a bud that improves retention.

    My battery dies after a few hours

    This could be the result of a bad battery.  Try using a new battery.  

    Remember to only remove the sticker on your hearing aid battery right before you go to use it.  Once the sticker is removed the battery is dying whether it's in your hearing aid or not.  Do not keep batteries that have the sticker removed.

    Other Problems that may make it seem as thought the battery is dead are:

    1. Microphone Inlet is blocked

    2. Tubing and/or Ear Bud is blocked

    3. Battery Contacts located inside of the battery door are not making contact with the battery

    Sometimes the sound is either partially or fully blocked going into or coming out of the hearing aid.  Clean the microphone inlet and the tubing and earbuds to ensure they are not partially or fully blocked.  

    The best way to clean both the microphone inlet and the Thin tube and dome on the SmartAid Digital and SmartAid Digital Premium is to remove the tube from the hearing aid.  With the tube removed look to see if the microphone inlet is plugged, if it is carefully remove the blockage.  

     

    With the tube disconnected from the hearing aid you can run the thin tube provided in your kit through the tubing (always starting from the end that connects to the hearing aid)  

    As for the Battery Contacts being a possible problem.  This usually only occurs when somebody uses a variety of battery brands.  This is because different brands have slightly different thicknesses of batteries.  Sometimes a thicker battery will push the battery contacts apart.  When a thinner battery is used the contacts do not make proper connection with the new battery.  To correct this the battery contacts can be pulled closer together using something as common as a paper-clip or thumb-tack.  

    You put the battery inside SmartAid Digital or SmartAid Digital Premium incorrectly.

     

     
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